PRCSA refunds
Requesting a refund
Refund requests must be submitted via online form.
Requests will be processed by the City of Santa Ana’s Parks, Recreation, and Community Services Agency (PRCSA) as follows:
| Full refund | • Request is made at least one week prior to the start of the first activity meeting. • When an activity is cancelled by PRCSA prior to the start of the session. |
| Refund + cancellation policy | • Requests received after the start of the activity will only be considered for extenuating circumstances and are at the discretion of the Executive Director or designated City staff. Upon approval, refund confirmations will be communicated via email and subject to $17 cancellation fee. |
| Non-refundable | • PRSCA products (e.g. t-shirts, wristbands, gym supplies, etc.). • Additional fees charged and collected by contracted services. |
| Prorated refund | • If an activity is cancelled on behalf of PRCSA after the start of the session, participants will receive a prorated refund for the number of classes cancelled. |
User credit issuance
Any refund under the amount of $20 will automatically be issued as a user credit to their Recreation account (not to be mistaken with credit back to bank account).
No user credit will be issued after April 30 of each fiscal year. Any remaining user credit after April 30 will automatically be converted to check and will be mailed to the user account’s address on file within 4 – 6 weeks after conversion is processed.
PRCSA refund request form
Please fill out the following form for all refund considerations.