Memorial Day closure: City Hall and non-essential City facilities are closed, street sweeping is canceled on Monday, May 27, 2024. Learn more.

Help for residents with homeless related issues

As a resident, you are responsible for code violations on your property. There are resources that can assist you with property maintenance and other issues related to homelessness.

Report an Issue

To report a concern about homelessness, such as abandoned property on City right-of-way, download the MySantaAna app to report the issue directly from your mobile device.

For general questions, call our Homeless Hotline at (714) 647-5341 or email

When to call the police

  • When a crime is occurring
  • When there is drug activity or the presence of drugs or paraphernalia
  • Loitering outside of establishments
  • Trespassing
  • Impeding access to business
  • Aggressive panhandling
  • Encampments on City right-of-way

For life-threatening emergencies, dial 9-1-1.

When to call Code Enforcement

  • Encampments on private property
  • Code violations
  • Nuisance or neglected animals
  • Illegal parking
  • Dangerous or substandard structures

Helpful phone numbers and websites

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