IT Organization Structure

• Chief Information Technology Officer

  • Administration and Accounting

  • Infrastructure Division

    • IT Support

      • Help Desk
      • Desktops/laptops
      • Mobile devices
      • Printers
      • IT Asset Management
      • IT Service Management System (ITSM)
      • User desktop application training

    • Telecommunications/Network

      • Network Operations
      • Cybersecurity
      • Wireless infrastructure and access points
      • Internet connectivity
      • Firewall and IPS
      • VPN access
      • Telecom (MITEL/Shoretel)
      • Data and voice vendor contracts

    • Server Administration

      • Datacenter management
      • Physical and virtual servers
      • Storage management
      • Backup management
      • E-mail system administration
      • Manage Active Directory security
      • Manage cloud/hosted (IaaS) accounts

  • Applications Division

    • Specialized Systems

      • Land Management System
      • Customer Information System (CIS) (enQuesta)
      • License and tax systems
      • Cashiering system
      • IVR system
      • Library systems
      • CDA systems
      • Legal systems
      • Parks & Recreation systems
      • PBA systems

    • GIS/Asset Management

      • ESRI GIS
      • Enterprise Asset Management System (EAM)
      • GIS interfaces
      • MySantaAna mobile application administration
      • CAD system support
      • Engineering systems
      • Map requests

    • Enterprise Systems

      • Financial management (INFOR Lawson)
      • HR/payroll (NeoGov Highline)
      • Business Intelligence (LBI)
      • Document Express (MHC)
      • Personnel systems
      • Internet and Intranet Content Management System (CMS)
      • Sharepoint
      • Laserfiche system