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IT Organization Structure

  • Chief Information Technology Officer

    • Administration and Accounting

    • Infrastructure Division

      • IT Support

        • Help Desk
        • Desktops/laptops
        • Mobile devices
        • Printers
        • IT Asset Management
        • IT Service Management System (ITSM)
        • User desktop application training
      • Telecommunications/Network

        • Network Operations
        • Cybersecurity
        • Wireless infrastructure and access points
        • Internet connectivity
        • Firewall and IPS
        • VPN access
        • Telecom (MITEL/Shoretel)
        • Data and voice vendor contracts
      • Server Administration

        • Datacenter management
        • Physical and virtual servers
        • Storage management
        • Backup management
        • E-mail system administration
        • Manage Active Directory security
        • Manage cloud/hosted (IaaS) accounts
    • Applications Division

      • Specialized Systems

        • Land Management System
        • Customer Information System (CIS) (enQuesta)
        • License and tax systems
        • Cashiering system
        • IVR system
        • Library systems
        • CDA systems
        • Legal systems
        • Parks & Recreation systems
        • PBA systems
      • GIS/Asset Management

        • ESRI GIS
        • Enterprise Asset Management System (EAM)
        • GIS interfaces
        • MySantaAna mobile application administration
        • CAD system support
        • Engineering systems
        • Map requests
      • Enterprise Systems

        • Financial management (INFOR Lawson)
        • HR/payroll (NeoGov Highline)
        • Business Intelligence (LBI)
        • Document Express (MHC)
        • Personnel systems
        • Internet and Intranet Content Management System (CMS)
        • Sharepoint
        • Laserfiche system
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