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Enterprise Systems Catalog

Vendor Product / Application Purpose Category / Type of Data Custodian Dept. Frequency Collected Frequency Updated
Aarmark Core Jail Commissary System Persons, Financial Data Police Daily Daily
Advanced Technology Information Management Systems Jail Management System Jail Management System Persons Police Daily Daily
AMEC Industrial NPDES Commercial Database NPDES Management Code Enforcement Public Works Daily Daily
App-Order.com Backend graffiti request system integrated with MySantaAna App Public Works Service Requests & City Information Service Requests Public Works As Needed As Needed
Avolve Software ProjectDox City Electronic Plan Review System Website Planning and Building Daily Daily
Central Square Enterprise CAD Computer Aided Dispatch Persons, Vehicles Police Daily
Cherwell Service Management IT Incident and Service Request Tracking & Reporting Service Requests Information Technology Daily Daily
CI Technologies BlueTeam Administrative Investigations (web-based) Incidents, Persons, Personnel Police Daily Daily
CI Technologies IAPro Administrative Case Management Incidents, Persons, Personnel Police Daily Daily
Civic Plus, Inc. CivicRec Activity Registration & Site Reservation Recreation Software Parks, Rec, Com Svcs, & Library As Needed As Needed
Cross Roads Cross Road Traffic Control Device Inventory (TCDI) Department Traffic Order Service Requests Public Works Daily Daily
Crossroads eCitation Traffic Collision Case Management,
Electronic Citations
Persons, Vehicles, Incidents Police Daily Daily
Cycom CityLaw Legal Case Management (legacy archive) Legal Cases City Attorney's Office None None
Data Ticket Parking Citation Processing Parking Citation processing and payment collection Public Safety Police Daily Daily
DMP Lightbox GovClarity Geographic Information System Tool with Property Information Tracking & Management Geographic Information System Public Works As Needed As Needed
DNN Content Web Management System/Website City Website to allow Permit and Inspection Transactions Website Planning and Building Daily Daily
Drupal Content Management System / Website City Website to communicate and engage with the public Website City Manager's Office Daily Daily
ESRI ArcGIS Geographic Information System (GIS) Geographic Information System Public Works As Needed As Needed
Eventide NexLog Digital Audio Recorder Persons Police Daily Daily
Forensic Logic CopLink Search Engine / Collaboration Persons, Vehicles Police Daily Daily
GTL GTL Command Inmate Calling System Persons, Telephone Records Police Daily Daily
Happy Softwarre Housing Pro Housing Management Housing Community Development Daily Daily
High Line Corp. ePersonality
EMSS (Emp Mgr Self Service)
Payroll & Human Resources Processing, Management, and Reporting Human Resources Finance & Management Services Daily Daily
Idemia TouchPrint Enterprise Livescan Fingerprinting Persons Police Daily Daily
iManage Work Legal Case Management Legal Cases City Attorney’s Office As Needed As Needed
Infor Lawson Financial Management - record, process, track, manage, and report financial transactions and information Financial System Finance & Management Services Daily Daily
In-house Affordable Housing Affordable Housing Tracking & Management Housing Community Development Daily Daily
In-house Agreements Agreements Tracking Contracts Clerk of the Council As Needed As Needed
In-house Business License Business License Tax Processing and Management Business License Finance & Management Services Daily Daily
In-house Business Survey City Business Survey Results Tracking Community Development Community Development As Needed As Needed
In-house Dog License Dog License Processing & Management Animal License Finance & Management Services Daily Daily
In-house Enterprise Zone Voucher Enterprise Zone Voucher Program Management (legacy archive) Community Development Community Development None None
In-house Facility Works Building Maintenance Work Order Tracking Service Requests Finance & Management Services As Needed As Needed
In-House False Alarms False Alarm Management Business, Persons, Permits Police Daily Daily
In-house Hotel Visitors Tax (HVT) Hotel Visitors Tax Processing & Management Revenue Finance & Management Services Daily Daily
In-house Intranet (CityDesk) Internal Communication Other City Manager's Office Daily Daily
In-house Neighborhood Improvement Program (NIP) Contacts Neighborhood Improvement Program Contact Management Other Planning & Building As Needed As Needed
In-house Permit Parking Permit Issuance Tracking Permit System Public Works Daily Daily
In-house PGIS Payroll General Ledger Interface & Reporting Human Resources Finance & Management Services Semi-monthly Semi-monthly
In-house Rehab Housing Rehab Loan / Cost Tracking Housing Community Development As Needed As Needed
In-house Request for Service (RFS) Traffic Service Request Management Service Requests Public Works Daily Daily
In-house RIPA System Compliance with AB953 Persons Police Daily Daily
In-house Santa Ana Property Information Network (SAPIN) Property Information Tracking & Management, Permitting, Inspections, Occupancy, and Code Enforcement Permit System Planning & Building Daily Daily
In-House Tobacco Retail License Tobacco License Management Business, Persons, Permits Police Daily Daily
In-house Training Voucher Client Training & Training Provider Management Community Development Community Development As Needed As Needed
In-house Utility Users Tax (UUT) Utility Users Tax Processing & Management Revenue Finance & Management Services Daily Daily
Integrated Law and Justice Agency of Orange County PCDECS Probable Cause Declarations (County) Persons, Criminal Charges Police Daily Daily
Laserfiche Laserfiche Document Management for Clerk, Treasury, Finance, Community Development, Public Works, legacy Fire, and portions of Planning & Building Document Management Clerk of the Council
Finance & Management Services
Community Development
Public Works
Police
Daily Daily
Legacy iCON Inmate Calling System Persons, Telephone Records Police Daily Daily
Lexis Nexis Accurint Search Engine Persons, Vehicles Police Daily Daily
Lexis Nexis CopLogic Citizens' Online Crime Reporting System Persons, Property, Locations, Crime Incidents Police Daily Daily
Linear DIMS Digital Information/Evidence Management System Images, Audio Recordings Police Daily Daily
Microsoft Exchange Electronic Mail Communication Email System Information Technology Daily Daily
Milestone XProtect Video Surveillance System Persons, Vehicles, Property Police Daily Daily
MillerMendel Esoph Applicant Management System Persons Police Daily Daily
Mindtouch Mindtouch 2009 wikiPDa - Web Platform / Document Library / Knowledgebase / Training Platform / Collaboration Tool Persons, Incidents, Vehicles Police Daily Daily
Neogov Insight Online Job Applicant Tracking Human Resources Human Resources As Needed As Needed
Neogov Onboard Employee onboarding process Human Resources Human Resources As Needed As Needed
Next Request Public Records Request Public Records Request Web Form and Tracking Public Records Clerk of the Council Daily Daily
PlanetBids Bid Management Online Bid Processing & Management Procurement Finance & Management Services As Needed As Needed
PrimeGov Agenda Automation/ Video Streaming Agenda Management, Video Streaming & Publishing Agenda Management Clerk of the Council As Needed As Needed
Qmatic Orchestra One Counter Queue Management Other Finance & Management Services
Planning & Building
Public Works
Daily Daily
Selectron Technologies Interactive Voice Response (IVR) Telephone Voice Menu for Municipal Utility Services Customer Service Other Finance & Management Services
City Attorney's Office
As Needed As Needed
SharePoint Visitor Log City Hall Information Desk Notification Other Information Technology Daily Daily
Systems & Software enQuesta Utility Billing & Customer Information Management Utility Billing Finance & Management Services Daily Daily
Systems Innovators iNovah Cashiering Revenue Finance & Management Services Daily Daily
Systems Innovators iNovah Cashier Management Financial Information Finance & Management Services Daily Daily
Tab Tab Fusion Housing Records Management Document Management Community Development As Needed As Needed
Taser International Taser Evidence Body Worn Camera and Data Management Video and related meta-data Police Daily Daily
The Library Corporation (TLC) Integrated Library System Library Management Library Parks, Rec, Com Svcs, & Library Daily Daily
Trimble Cityworks Asset and Work Order Management Asset Management Public Works As Needed As Needed
Tyler Technologies MySantaAna Mobile App Public Works Service Requests & City Information Service Requests Public Works As Needed As Needed
Ventiv iVOS Workers Comp & Liability Claims Processing & Management Human Resources Human Resources Daily Daily
Vigilant Vigilant LPR License Plate Reader Police Daily Daily

Updated October 5, 2021

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