Service name

Service description.


Deadline to apply is xyz.


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Who can apply

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Steps to apply

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For questions or support, contact:

  • Phone: 555-555-5555
  • Email:

Frequently asked questions

Give us a call at (714) 571-4200.

This month-long event has varying hours to accommodate holiday schedules.  For details on hours and special activities throughout the month, make sure to visit the “Hours and Activities” tab.

No, but it is recommended.  There are limited ice-skating tickets available per session.  Purchase tickets online ahead of time to guarantee your spot.

  • Pricing:
    • Kids (3yrs -12yrs): $5 for Santa Ana residents and $10 for non-residents
    • Adults: $10 for Santa Ana residents and $15 for non-residents
    • Skate rental included in ticket purchase.
    • Skate sizes: toddler’s 7 – men’s 15
  • Ice-skating reservations and tickets are available for purchase.
    • Reservations can be rescheduled within two hours of session start time.  If skating session is cancelled due to weather, ticket holders will receive an email notification and have the ability to reschedule.

Yes. Costs are associated with special activities, such as ice-skating, food trucks, vendor merchandise and others.

General admission to the Santa Ana Winter Village is free of charge.

Call 866-201-1775 or visit for additional assistance.

No. A dog’s license may not be transferred from one owner to a new owner.

No. You get one tag but must renew every year. Do NOT lose your dog’s tag and keep the receipt.

Each residence in the City of Santa Ana is limited to three (3) dogs only.

  • Resident interior remodels
  • Residential patio covers
  • Window change-outs of non-historical properties
  • Pool and/or spa
  • Installation of air conditioning condensers
  • All tenant improvements not involving a change of occupancy/use
  • Tenant improvements involving a change of occupancy/use of less than 2,500 sq. ft. and which fall under of the following uses:
    • Professional, business, and administrative offices;
    • Service uses;
    • Medical offices;
    • Restaurants/eating establishments;
    • Retail and service activities;
    • Live/work spaces;
    • Banks and financial institutions; and
    • Gymnasiums and studios operated for commercial or public purposes.
  • Parking lot improvements
  • Temporary construction trailers
  • Residential and Non-Residential Additions less than 2,500 sq. ft. (anything over 2,500 sq. ft. requires Development Project Review)
  • Residential & Non-Residential Façade Modifications
  • New Single Family Dwelling Unit
  • New Accessory Dwelling Unit/Junior Accessory Dwelling Unit
  • New Landscape Projects greater than 500 sq. ft. and Rehabilitated Landscape Projects Greater than 2,500 sq. ft.
  • Residential Front Yard Fence
  • New and Temporary Signage and Sign Programs
  • Minor Improvements to Historic Properties/Neighborhood Review (for properties located within French Park and Heninger Park)
  • Modifications to Wireless Communication Facilities
  • Tenant Improvements for Cannabis Projects, after Phase 1 and Phase 2 cannabis application
  • Once the project materials are revised to reflect any missing information and are approved by the Planning Division, visit the Building Division page to submit the necessary documents for Building Division electronic plan check review.
    • Provide the following necessary forms, applications, and handouts to the Building Division:
      • Site Plan
      • Hold Harmless Agreement
      • Cover Page of selected Pre-Approved ADU plan
      • Building Permit Application
      • Electrical Permit Application
      • Plumbing Permit Application
      • Mechanical Permit Application
      • Grading Exemption Form with Drainage Plans OR Grading Permit Application with Grading Plans
  • The Building Division will review your submittal and provide you with the next steps for obtaining your building permit.
  • Upon approval of your new Pre-Approved ADU request, you will be invited (via email) to create and account and submit your project materials into a portal for review. Please follow the E-Plan Check Review Upload and Submittal Guide for file naming, size requirements and uploading instructions. You will have 5 days to upload your files after receiving your invitation.
  • Additionally, you will receive an invoice for a plan check fee through your email. The invoice will expire after 10 days. The Planning Division cannot proceed with plan check until payment is received.
  • Once the fee is paid and your documents have been uploaded and submitted, your project will be sent to the Planning Division for a pre-screen to check for completeness. If any additional information is required, a planner will alert you and request that you upload the missing information into the portal.
  • Prepare your site plan and click here to request an electronic plan review for a new Pre-Approved ADU. Please allow up to 3 business days for our staff to process your request and respond with an email with further instruction.
  • While you wait for a response, complete the following required documents in addition to your site plan (Please note that these documents need to be edited to reflect the new address assignment for your Pre-Approved ADU, which will be emailed to you upon approval).

To utilize Santa Ana’s Pre-Approved ADU Plans, your property must meet the following requirements:

    • Zoned for a single-family or two-family residential property
    • Not in a flood zone
    • Not in a historical district
    • Not in an SD-19 zone
    • Not in a SD-40 zone

Please see the ADU submittal process page here.

Application review, permit, and development impact fees may be applicable to your ADU development project.  Please refer to the Planning Division fee schedule linked here.


Examine the information provided for ADUs here.

Please check with your homeowners association. In general, HOAs cannot prohibit the construction of an ADU or JADU.

Yes, ADUs must have pedestrian access from the street.

For ADUs, one parking space is required for newly constructed units unless the unit is:

  • Within 1/2 mile of public transit.
  • Created within the area of an existing building.
  • In a historic district.
  • Not offered an on-street parking permit when one is required.
  • On the same block as a car share.
  • A studio unit.

No parking is required for a JADU.

Attached ADU – An attached ADU can be built on any side of the house, but front and side setbacks apply.

Detached ADU – A detached ADU is generally constructed behind the primary residence, however due to existing conditions and site constraints, they may be permitted in other areas provided all development standards are met.

Up to one ADU and one JADU per lot developed with a single-family residence. Up to two detached ADUs are allowed on properties with multifamily units and up to 25% of the existing units in the multifamily building through conversion of existing non-habitable space. JADUs are not allowed on properties developed with multifamily dwellings or multiple single-family residences.

There are generally three types of ADUs:

  • Conversion of a garage or other accessory building into an ADU
  • Conversion of existing living area within your home into an ADU
  • A new attached or detached ADU

A JADU is a residential dwelling unit that is no more than 500 square feet in area, contained entirely within a proposed or existing single-family dwelling or attached garage, and can have bath/sanitation facilities that are either separate or shared with the existing single-family dwelling.

An Accessory Dwelling Unit or ADU is an attached or detached residential dwelling unit that provides complete independent living facilities for one or more persons, is located on a parcel in conjunction with a proposed or existing principal residence and includes permanent provisions for living, sleeping, eating, cooking, and sanitation. An ADU may also include an efficiency unit or a manufactured home.

Business Owner will certify to the following:

  • Applicant has the authority to apply for this grant on behalf of the business described herein.
  • Business Owner agrees to submit post-expense reports via an online portal, as soon as possible after expenditure of all grant funds, but no later than 6 months after receipt of the grant. Funds not expended within 6 months, will need to be repaid to the City.
  • Business Owner agrees to provide the City of Santa Ana its employees and representatives additional documentation for audit and reporting purposes and to assess the benefits derived from participating in the program. Such information may include, but is not limited to, profit loss statements, payroll records, and income certifications of new or retained employees. Business authorizes the release of said information to local, State and/or Federal agencies and to City of Santa Ana staff within five years of this date.
  • Business owner certifies that any owner with greater than 10% of the equity interest in the business does NOT meet one or more of the following criteria:
    • The owner has, within the prior three years, been convicted of or had a civil judgment rendered against the owner, or has had commenced any form of parole or probation, including probation before judgment, for commission of fraud or a criminal offense in connection with obtaining, attempting to obtain, or performing a federal, state, or local public transaction or contract under a public transaction, violation of federal or state antitrust or procurement statutes or commission of embezzlement, theft, forgery, bribery, falsification or destruction of records, making false statements, or receiving stolen property.
    • The owner is presently indicted for or otherwise criminally or civilly charged by a federal, state, or local government entity, with commission of any of the offenses enumerated in clause above.
  • This grant program is supported with funding from the American Rescue Plan Act (“ARPA”) Coronavirus State and Local Fiscal Recovery Fund (“SLFRF”), to provide monetary support to local governments to respond to, mitigate, and recover from the COVID-19 public health emergency. According to Title 18, Section 1001 of the U.S. Code, it is a felony for any person to knowingly and willingly make false or fraudulent statement to any department of the United States Government. Business understands that any willful misrepresentation on this application could result in a fine and/or imprisonment under provision of the United States Criminal Code U.S.C. Title 18, Section 1001.
  • Business Owner agrees that if awarded, the application becomes a binding contract between the Business and Business Owner and the City of Santa Ana. Any violation of the program guidelines will result in the Business and Business Owner promptly repaying the City any amount issued pursuant to this program.
  • Business Owner understands that City reserves the right to reject any and all applications.

The City encourages all businesses to connect with the Orange County Inland Empire Small Business Development Center (OCIE SBDC) for additional business resources and support.

The OCIE SBDC offers business consulting, training, and online courses to entrepreneurs and business owners at no cost.

Business owners who need assistance in completing the application are encouraged to contact the City of Santa Ana’s Economic Development:

The City of Santa Ana’s Economic Development Division will administer the grant program. The City will accept, review, approve applications, and issue grant payments.

Businesses are required to report how the funds were spent in accordance with the program requirements via a city provided portal and will need to provide the following:

  • Certification regarding the use of grant funds will be required
  • Documentation of the paid grant expenses (canceled checks, bank statements, credit card transactions) to document the authorized expenditures (past due rent and/or debt).

Post-expense reports are due as soon as possible after expenditure of all grant funds, but no later than 6 months after receipt of the grant. Funds not expended within 6 months, will need to be repaid to the City.

Funds will be disbursed to eligible approved applicants after the close of the application period with Priority 1 applicants receiving the first round of funding. This will be followed by additional rounds to fund businesses in priority order until funds are exhausted.

Grant recipients will receive the approved funding in one disbursement via and Electronic Funds Transfer or Automated Clearing House (EFT or ACH).

Applicants will receive email notifications of grant approvals and grant of disbursements.

Applications will be reviewed on a first come first serve basis, and funded through the following priority groups until funds are exhausted:

Businesses that HAVE NOT received previous *City grant funding:

  • Priority 1) Businesses that experienced a 20% or more decrease in revenue from 2019 to 2020 and that have not received *City grant funding since the pandemic commenced.
  • Priority 2) Businesses that experienced any decrease in revenue from 2019 to 2020 and that have not received *City grant funding since the pandemic commenced.

Businesses that HAVE received previous *City grant funding:

  • Priority 3) Businesses that experienced a 20% or more decrease in revenue from 2019 to 2020 and that have received City grant funding since the pandemic commenced.
  • Priority 4) Businesses that experienced any decrease in revenue from 2019 to 2020 and that have received *City grant funding since the pandemic commenced.

*City grant funding in this reference excludes the Revive Santa Ana Business Program $1,000 grants. Businesses that have received these grants are still eligible for priority 1 and 2.

The grant application will be available from June 15 through August 15. A second application period may open if funds are remaining after all approved applications are funded.

Grant funds may be used for the following:

  • Payment of past due rent and fees. Past due rent and fees must be documented at the time of application with a lease agreement and one of the following:
    • Invoice from the leasing company/property owner;
    • Official letter from the leasing company/property owner or;
    • Rent ledger from leasing agent/property owner
  • Payment of business operating expenses that were placed on a business loans/credit cards. Loans and credit card debt must be documented at the time of the application with the following:
    • Credit Cards: 1) Credit card statements demonstrating operating expenses to pay, and 2) most current credit card statement documenting outstanding debt.
    • Loans: Bank account records demonstrating 1) loan deposits, 2) operating expenses to pay, and 3) most current loan statement documenting current outstanding debt.

The maximum grant amount is limited to the documented loss of revenue, not to exceed $25,000.

Ineligible Expenses of Grant:

  • Expenses that have been or will be reimbursed by forgivable loans, grants or other funding sources
  • Expense not eligible through from the American Rescue Plan Act (ARPA) through U.S. Department of Treasury Coronavirus State and Local Fiscal Recovery Funds (SLFRF).
  • Expenses to fund any business other than that which is receiving the grant

Businesses must meet the following eligibility requirements:

  • For-profit business located in Santa Ana in operation as of 2018
  • Valid and Active Santa Ana Business License
  • Valid Certificate of Occupancy (if required by the City)
  • Business owner identification
  • Must be a small business documented at the time of application by having 25 full-time equivalent (FTE) employees or less
  • Must have a brick and mortar location/physical location in Santa Ana
  • Must have been in operation at the current location as 2018 and provide documentation via one of the following:
  • Santa Ana Business License
  • Certificate of Occupancy
  • Commercial Lease Agreement
  • Business Tax Returns
  • Must document the loss in revenue through the complete annual IRS business income tax filings. IRS Business Tax filings must include the following forms:
    • For sole proprietors and single member LLC’s (IRS Form 1040 Schedule C)
    • For partnerships (IRS Form 1065)
    • For S-Corporations (IRS Form 1120-S)
    • For C-Corporations (IRS Form 1120)
    • LLCs should follow the instructions that apply to their tax filing status in the reference periods
  • A business cannot receive more in grant funding than the total revenue loss

 Businesses approved for funding must provide the City the following prior to funding:

  • Unique Entity ID (UEI): Business must be registered and obtain a Unique Entity ID (UIE) through Visit the following link to register or look up the business UEI:
  • City Vendor Forms, IRS form W-9, and IRS  form 4506-C
  • ACH form for direct deposit of grant funds to a business account.

Ineligible Businesses:

The following types of businesses are not eligible for the program:

  • Businesses that have received City of Santa Ana business grant funding that exceeds the loss of revenue are not eligible
  • Businesses without a physical location in Santa Ana
  • Home based businesses
  • Independent contractors
  • Passive businesses and investment companies and investors who file a Schedule E on their personal tax returns
  • Businesses engaged in any activity that is illegal under federal, state, or local law
  • Businesses engaged in financial or lending activities, and leasing
  • Commercial or residential rental businesses
  • Businesses with active code enforcement violations
  • Businesses with 25 or more full-time equivalent (FTE) employees
  • Businesses with any owner of greater than 10% of the equity interest that meets either of the following:
    • The owner has, within the prior three years, been convicted of or had a civil judgment rendered against the owner, or has had commenced any form of parole or probation, including probation before judgment, for commission of fraud or a criminal offense in connection with obtaining, attempting to obtain, or performing a federal, state, or local public transaction or contract under a public transaction, violation of federal or state antitrust or procurement statutes or commission of embezzlement, theft, forgery, bribery, falsification or destruction of records, making false statements, or receiving stolen property.
    • The owner is presently indicted for or otherwise criminally or civilly charged by a federal, state, or local government entity, with commission of any of the offenses enumerated in clause above.

For the Pass-Through Commodity Charge Table Click here.

You can find out when our Main Library and Newhope Library are open by viewing our schedule.

A library card is free for California residents. You’ll need to bring a photo ID and proof of address. If you’re a Santa Ana Unified School District student, you can use your student ID as a library card. If you’re younger than 14, you must be accompanied by a parent.

Learn more about how to get a library card.

Our employees are our greatest asset, and we seek individuals who are excited about a challenge, are creative, and dare to make a difference. We are a results-driven team who care about each other and the needs of residents in our community. If you think you’d be a good fit for our organization, check out our available jobs and apply. To sign up for notifications regarding new jobs, you may do so here.

The City’s bid management system allows vendors to register online, receive automated email notification of solicitations for goods and services pertinent to their businesses, obtain bid documents and specifications, submit bids online, and view bid results. Vendors must be registered in the system in order to download bid documents and submit bids online.

A bid valued at $25,000 and over, are solicited via competitive, sealed Invitations For Bid (IFB), which are accessible from the City’s e-Procurement portal. Bids are awarded to the lowest responsible and responsive bidder meeting the City’s specifications.

Informal bids, valued less than $25,000, require competitive bidding. At their discretion, buyers may solicit quotes via phone, fax, or internet. Bids are awarded to successful vendors based upon their ability to provide maximum quality goods and services at a minimum price. To ensure your quotation is evaluated fairly, all written quotes should include the following:

  • Item cost
  • Delivery cost
  • Applicable taxes
  • Delivery lead time
  • Vendor contact name and phone number and/or e-mail address

Anyone working on a public works project must be paid prevailing wages as determined by the Department of Industrial Relations (DIR). Projects of $1,000 or more must meet DIR’s apprenticeship requirements. Failure to comply with public works requirements can result in civil penalties, criminal prosecution, or both. Any contractor responding to and subcontractors listed on a bid must have a valid DIR registration at the time a bid is submitted. Public works in general means: 

  • Construction, alteration, demolition, installation, or repair work (including maintenance) done under contract and paid in whole or in part out of public funds.
  • It can include preconstruction and post-construction activities related to a public works project. For a full definition of public works project refer to Labor Code section 1720


If you are interested in these services, please visit our website.

Residential City streets are swept every week and are posted with the day and time of the sweeping schedule. View the street sweeping schedule map on our website to find out when your street is swept.

It is illegal to park on the street during the scheduled sweeping times. Vehicles parked on the street when the sweeper passes will receive a parking citation. It is illegal to park vehicles on residential lawns, even on street sweeping day.

Streets are not swept on City holidays and are not rescheduled for sweeping the following day. City Holidays are New Year’s day, Martin Luther King Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Veteran’s Day, Thanksgiving Day, the day following Thanksgiving, Christmas Day, and the last working day before Christmas day or, if Christmas Day falls on Thursday, the Friday following Christmas Day. Holidays which fall on a Sunday will be observed on the following Monday and holidays which fall on a Saturday will be observed on the Friday preceding the Holiday. For questions, please visit our Street Sweeping webpage or call (714) 647-3380.

We typically only cancel street sweeping due to bad weather. If we cancel street sweeping, we will send an alert through our City website’s news feed, on City social media, through subscribed email alerts, and by push notification from the mySantaAna app.

You can also call us at (714) 647-3380 to find out if street sweeping is canceled.

The City has two senior centers, the Santa Ana Senior Center and the Southwest Senior Center. To learn more about senior services and hours, visit the Parks and Recreation senior services webpage.

Yes a variety of programs are offered for youth and teens ages 5-17 years of age. To learn more, visit the Parks and Recreation youth and teens webpage.

Yes – there are five public pools. Visit the Parks and Recreation’s website for more details.

Swimming lessons will be available Summer 2023 as aquatic programs return to the City of Santa Ana. To learn more, visit the Parks and Recreation aquatics webpage.

Yes – there are seasonal adult sports programs offered. Visit the Parks and Recreation sports webpage for more information.

Yes we offer over 300 classes and programs per season. Current classes open for registrations are available on the City of Santa Ana’s CivicRec webpage.

The City houses five community gardens. To learn more about local community garden locations and hours visit the Parks and Recreation community gardens webpage.

To learn more about our employment opportunities, please visit the “Join the team” webpage.

Yes we host several community events that are open to the public. To learn more about the events and dates, please visit the Parks and Recreation events webpage.

  • 50 total items on a library card
  • One hotspot and one Chromebook
  • Three Library of Things items
  • eBooks and downloadable audiobooks (i.e., Overdrive, Hoopla, etc.) limits are set by the vendor.

You can return books at the Main Library and Newhope Library. Visit our website to find the locations and hours.

Each library has a book drop. The Main Library’s book drop is located next to the south entrance by the black gates. The Newhope Library has a large book drop at the front of the library.

You can borrow a free wireless hotspot for up to 3 weeks. Reserve online or by phone.

You can visit our zip books page for books we don’t have.

We do not allow any food in the library. However, you may bring water only into the library.

Please visit this page to learn about our internship opportunities.

Contact a member of the Talent Acquisition team by calling (714) 647-5001 or emailing For more information, please visit our applicant FAQ page.

Each job description has a tab that includes a complete list of employee benefits pertinent for that opportunity. You can also view benefit information on our website.

The Orange County Transportation Authority provides public transportation options to keep Santa Ana and Orange County on the move. Use their Trip Planner to find out how to get to your next destination. You can also ride Metrolink trains for regional transportation needs. Visit their website for more information.

Services offered include Amtrak, Metrolink, Orange County Transportation Authority, intercity and interstate bus transportation, and airport and taxi services. Visit our website for more information.

Contact the Property Management Office at (714) 565-2690.

Yes, it is free for up to 72 hours. Bicycle lockers are also available for rent. For additional information, please contact the Property Management Office at (714) 565-2690.

You may apply for parking permits between 8 a.m. to 3 p.m., Monday through Thursday and every other Friday, at the following address:

City of Santa Ana

Public Works Agency, M-43

20 Civic Center Plaza

Santa Ana, CA 92701

Appointments are recommended and can be made online using this form

You can also request your permits by mail. If so, please send the required photocopies with a check payable to the City of Santa Ana to the address shown above. Please include a brief note with your name and contact information.

You can call Parking Enforcement at (714) 834-4211 or the Police non-emergency dispatch line at (714) 245-8201.

The Santa Ana Jail is located on the south side of the Police Department building:

62 Civic Center Plaza, Santa Ana, CA 92701

  • Tuesday to Friday: 10AM, 2PM, 4PM, 7PM and 9PM
  • Saturday and Sunday: 8AM, 10AM, 2PM, 4PM, 7PM, 9PM
  • Lobby Closed: 11:30AM – 1PM and 9PM – 7AM

For more information, visit the Santa Ana City Jail webpage.

You can call Traffic Engineering at (714) 647-5619. This is a monitored voicemail.

The Orange County Health Care Agency has multiple drop-off locations throughout the county. The list is available here.

Assure that you have a well-defined escape plan. Make sure that people who are confined to a wheelchair have immediate access to their wheelchair when an emergency occurs. Call your local police department to make sure the person’s special needs are in the 9-1-1 dispatch system.

You can file a police report using the Santa Ana Police Department Citizens Online Police Reporting System. If this is an emergency please call 9-1-1. The citizen police report system allows you to submit a report immediately and print a copy of the report for free. Please confirm the following information to find out if online citizen police report filing is right for you:

  • This is not an Emergency
  • There are no known suspects or workable suspect descriptions
  • The incident occurred within the Santa Ana city limits
  • The incident did not occur on a State Freeway
  • You must have an email address to file an online report

If you have additional questions about using the system, please call (714) 245-8665.

To get a copy of a police report you need the following: (1) be the person who filed the police report or be directly involved; (2) present a valid picture ID; and (3) pay the applicable fee. For more information, contact the Records Division at (714) 245-8600.

You are encouraged to contact the Internal Affairs Division at (714) 245-8011 or submit a complaint form.

If there is an emergency, please call 9-1-1. For non-emergency dispatch, please call (714) 245-9049 or use their contact form. For more information, please visit the Police Department directory.

You can report non-emergency problems to the Santa Ana Police Department by calling the non-emergency dispatch line: (714) 245-8665.

In coordination with Vet Care Pet Clinic and Vaccination Services, low-cost pet vaccine clinics are offered every Saturday from 9 to 11 a.m. and from 1 to 2:30 p.m. on Sundays. For more information, visit the Animal Services webpage.

Your water bill is payable the day you receive it. It becomes delinquent the day after the PAYMENT DUE DATE shown on your bill. If payment is not received prior to the bill becoming delinquent, a late payment charge of 10% is applicable to the total unpaid balance.

Payment for Municipal Utility Services   can be mailed to:

City of Santa Ana
Finance Department – Treasury Division M-13
20 Civic Center Plaza
PO Box 1964
Santa Ana CA, 92702-1964

Other Payment Options:

  • One-time online payment:
  • Automated telephone system: (714) 647-5454
  • Logging into a registered online account:
  • In-person at Santa Ana City Hall, 20 Civic Center Plaza
    • City Cashier located on the 1st floor of City Hall
    • City Kiosk located next to City Hall’s primary entrance
    • Drop-off of a check or money order at the Deposit Box located next to City Kiosk near City Hall’s primary entrance

For residential customers in single-family homes, Republic Services provides weekly service. You can find your service day using this map/schedule

On your trash pick-up day, place carts at the curb with the handles facing your home, no earlier than 4 p.m. the day prior to collection. Ensure the carts are at least two feet from cars, mailboxes and other objects, and one foot from other carts. Put carts away before midnight on your collection day after they have been serviced. For more information, visit Republic Services‘ website or call (657) 467-6220.

If your carts are not serviced on your service day, contact Republic Services at (657) 467-6220, and collection will be completed by the next day.

To arrange for your bulky-item pickup, call Republic Services at (657) 467-6220.

Yes. Help us by reporting it online by filling out this form on our website or use the mySantaAna app to submit a report. You can also call us at (714) 647-3380 or email us at

The Housing Division manages multiple sources of local, state and federal funds to promote and facilitate the development of affordable housing. For more information, visit the Affordable Housing webpage.

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