If your service is disconnected for non-payment then you must contact the Municipal Utility Services staff immediately by telephone at (714) 647-5454. The reconnection of service may require payment in full of the amount owed and a reconnection charge may also be applied. For more information, visit our Municipal Utility Services website.
FAQ Topic: Services
The City of Santa Ana applies a Utility Users’ Tax to users of telephone, electric, gas and water services. Santa Ana voters approved ballot measure AA in 2014 which reduces the Utility Users’ Tax rate for eligible low-income households. Find out if you qualify and how to apply.
Several internet service providers serve the Santa Ana community. Learn about your options.
Southern California Edison provides electricity service to residents and businesses in Santa Ana. Learn about how to set up your account, pay your bill, outages, and more on the Southern California Edison website.
SoCalGas provides gas services to residents and businesses in Santa Ana. Learn about how to set up an account, pay your bill, report a gas leak, and more on the SoCalGas website.
Republic Services provides trash and recycling service to residents and businesses in Santa Ana. Learn about trash service, recycling, yard waste, and more on the Republic Services website.
If you have a billing questions then please call the Municipal Utility Services office by telephone at (714) 647-5454 or you may email email@example.com. If you disagree with the amount of your billing, you must pay the full amount by the PAYMENT DUE DATE with a full written description of your claim. Your claim will … Continued
If a deposit was paid to establish a MUS account then the deposit may remain on the account until the account is closed. The deposit will then be applied automatically to the final bill. If any funds are left after applying the deposit then a refund check will automatically be generated for the remaining amount … Continued
You may call (714) 647-5454 to speak with a Customer Service Representative and request that the MUS account be closed. The requests may also be sent by email to firstname.lastname@example.org. All emailed requests must include the service address, reason for closing the account, name of the person making the request, final mailing address, and contact … Continued
Payment for Municipal Utility Services can be mailed to: City of Santa Ana Finance Department – Treasury Division M-13 20 Civic Center Plaza PO Box 1964 Santa Ana CA, 92702-1964 Other Payment Options: One-time online payment: https://www.invoicecloud.com/santaanaca Automated telephone system: (714) 647-5454 Logging into a registered online account: https://mywater.santa-ana.org/app/ In-person at Santa Ana City Hall, … Continued