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FAQ Topic: Services and Safety

How do I apply for an exemption for the Utility User Tax?

The City of Santa Ana applies a Utility Users’ Tax to users of telephone, electric, gas and water services. Santa Ana voters approved ballot measure AA in 2014 which reduces the Utility Users’ Tax rate for eligible low-income households. Find out if you qualify and how to apply.

How do I set up electricity service?

Southern California Edison provides electricity service to residents and businesses in Santa Ana. Learn about how to set up your account, pay your bill, outages, and more on the Southern California Edison website.

How do I set up gas service?

SoCalGas provides gas services to residents and businesses in Santa Ana. Learn about how to set up an account, pay your bill, report a gas leak, and more on the SoCalGas website.

How do I set up trash service?

Waste Management provides trash and recycling service to residents and businesses in Santa Ana. Learn about trash service, recycling, yard waste, and more on the Waste Management website.

How do I get a copy of a police report?

To get a copy of a police report you need the following: (1) be the person who filed the police report or be directly involved; (2) present a valid picture ID; and (3) pay the applicable fee. For more information, contact the Records Division at (714) 245-8600.

How do I file a police report?

You can file a police report using the Santa Ana Police Department Citizens Online Police Reporting System. If this is an emergency please call 9-1-1. The citizen police report system allows you to submit a report immediately and print a copy of the report for free. Please confirm the following information to find out if … Continued

What items can be recycled?

Acceptable items include household recyclables like paper, plastic bottles and containers, cardboard, glass and aluminum cans. Non-acceptable items include construction/demolition waste, auto parts, tires, household hazardous waste (paint, oil, household cleaners), medical or electronic waste. For more information, visit Waste Management’s website.

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