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How do I apply for an exemption for the Utility User Tax?

The City of Santa Ana applies a Utility Users’ Tax to users of telephone, electric, gas and water services. Santa Ana voters approved ballot measure AA in 2014 which reduces the Utility Users’ Tax rate for eligible low-income households. Find out if you qualify and how to apply.

How do I set up internet service?

Several internet service providers serve the Santa Ana community. Learn about your options.

How do I submit a rent increase?

A rent increase must be served 60 days in advance and submitted to the tenant and housing authority simultaneously. Please submit rent increase requests directly to SAHArentincrease@santa-ana.org, and not your caseworker. An email confirmation will be sent once the rent increase has been received.

What should I do if I want to move?

If you are a tenant on our housing choice voucher program Serve a 30-Day notice to vacate to your property manager Submit a copy of the 30-Day notice to your housing specialist Once processed, your housing specialist will provide you with a request for tenancy approval (RTA) packet and an updated voucher Find a new...

How do I report an income change?

To report an income change, please submit a Change Report Form. Change Report Forms can be found in the reception area of the Housing Authority office or printed here. Please submit all change report forms by mail or deliver in the drop off box at the reception area of Housing Authority.

How do I report a complaint about my landlord/property manager?

The Fair Housing Council of Orange County is committed to receiving and mediating complaints between tenants and landlords. If you have any questions on your rights as a tenant, please contact the Fair Housing Council of Orange County.

How do I set up electricity service?

Southern California Edison provides electricity service to residents and businesses in Santa Ana. Learn about how to set up your account, pay your bill, outages, and more on the Southern California Edison website.

How do I set up gas service?

SoCalGas provides gas services to residents and businesses in Santa Ana. Learn about how to set up an account, pay your bill, report a gas leak, and more on the SoCalGas website.

How do I set up waste and recycling service?

Republic Services provides trash and recycling service to residents and businesses in Santa Ana. Learn about trash service, recycling, yard waste, and more on the Republic Services website.

Landlord resources

Landlord Resources The role of the landlord in the HCV program is to provide decent, safe, and sanitary housing to a tenant at a reasonable rent. The dwelling unit must pass the program’s housing quality standards and be maintained up to those standards as long as the owner receives housing assistance payments. The landlord enters...

7-Eleven Service Station (Euclid-Hazard)

Updated: September 3rd, 2025 Project Address: 813 N Euclid Street Assigned Planner: Nancy Tran — Senior Planner Phone: (714) 667-2740 E-mail: Ntran5@santa-ana.org Project Description 7-Eleven proposes to construct a 3,045-square foot convenience store and 1,800-square foot fueling canopy on a 0.64-acre site. The project would also include new landscaping, refuse enclosure and parking. The site...

ERA - English Program Flyer

Documents and forms landlords

Documents and forms Area wide payment standards Direct deposit authorization Emergency Housing Voucher Payment Standards Santa Ana Payment Standards Single and Multi-family utility allowances Housing Choice Voucher Myth Busting and Benefits Fact Sheet Housing Choice Voucher Landlord Fact Sheet The Housing Authority Role in the Housing Choice Voucher Program

Contact your Caseworker

We're here to help. If your concern is an emergency, please call 9-1-1. If the concern is urgent, but not an emergency, please call (714) 667-2284 during regular business hours. Submit your request or question below and we'll get back to you shortly.

Documents and forms

Area wide payment standards Broadband Subsidy Certification of Zero Income Change Report Form Daily Cash Earnings Statement Housing Authorities in California Housing Search Log Portability request form Reasonable Accommodation Santa Ana payment standards Santa Ana Housing Authority income limits Self-Employed Income Form Single and Multi-family utility allowances Statement of Facts T-1b TIF Complete 6 pages...

4th and Mortimer Mixed-Use Development

Updated: September 3rd, 2025 Project Address: 409 and 509 E Fourth Street Assigned Planner: Pedro Gomez, AICP — Principal Planner Phone: (714) 667-2790 E-mail: PGomez@santa-ana.org Project Description Applicant proposes to construct a new commercial/residential mixed-use development consisting of 11,361 square feet of commercial space and 169 residential units on two city blocks, 409 E. 4th...

Tenant resources

3rd and Broadway Mixed-Use Development

Updated: September 3rd, 2025 Project Address: 201 W 3rd Street Assigned Planner: Nancy Tran — Senior Planner Phone: (714) 667-2740 E-mail: Ntran5@santa-ana.org Project Description On September 16, 2014, the City Council directed the Planning and Building Agency to release a Request for Qualifications (RFQ) for the Third and Broadway Development Project. The RFQ outlined several...

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