Santa Ana Rental Registry
About the Rental Registry
Effective November 18, 2022, the City of Santa Ana adopted Ordinance No. NS-3027 known as the Rent Stabilization and Just Cause Eviction Ordinance (“Ordinance”). Under the Ordinance, the City must create a Rental Registry and all landlords with rental units in the City of Santa Ana must complete and submit registration forms for each rental unit. The Rental Registry is an online portal where landlords must register their rental units, update rental unit information, update tenancy information, submit notices, and pay the City’s Rental Registry fee, if applicable. The City’s Rental Registry allows the City to compile key data on rent-stabilized units, track allowable rent increases, monitor compliance with the City’s Ordinance, and communicate rental unit data on a regular basis to both landlords and tenants.
Registration
In compliance with the Rent Stabilization and Just Cause Eviction Ordinance, all landlords in the City of Santa Ana are required to register their rental unit(s) or claim their rental unit(s) exempt from the Ordinance. A Registration Letter has been mailed to every landlord in the City based upon information from the County of Orange Treasurer - Tax Collector. The Registration Letter contains the Assessor Parcel Number (APN) and Property Identification Number (PIN) required to register their rental unit(s) in the Rental Registry.
If you did not receive a Registration Letter or if you need assistance obtaining your APN and PIN, please contact the Rent Stabilization Program at (714) 667-2209 or rso@santa-ana.org. Please be prepared to verify your property address and ownership information. If your rental unit is exempt from the Ordinance, you must claim an exemption in the City’s Rental Registry. Until and unless you claim an exemption, the City will assume your rental unit is subject to the provisions of the Ordinance, and will commence enforcement accordingly.
Resources
The City of Santa Ana has created helpful resources to assist property owners with the registration process.
Workshop Slides
Click the link below to view the slides from the City's Rental Registry Workshops or click on this link for the recorded video presentation of the August 31, 2023 presentation.
User Guide
The City of Santa Ana has created a User Guide with FAQs to guide you through registering your rental unit(s) and navigating the Rental Registry.
Video Demonstrations
The City of Santa Ana has created video demonstrations to assist you with the registration process. Other videos may be added in the future to demonstrate other processes in the Rental Registry.
Episode 1: Navigating the Rental Registry
Episode 2: Rental Registry Exemptions
Computer Workstations
Staff and computers are available for you at the Santa Ana WORK Center at 801 W Civic Center Drive, Suite 200, Santa Ana, CA 92701. The WORK Center is available:
Monday-Thursday: 8 a.m. to 5 p.m.
Alternating Fridays: 8 a.m. to 5 p.m.
Parking may be validated for appointments only for up to 3 hours.
Non-Rental Properties
The City is in the first year of implementing a Rental Registry and we appreciate your patience as we identify rental units that are subject to the provisions of the Ordinance.
Only under certain circumstances will single family residences be subject to the Ordinance. However, if you live in your home and no dwelling unit, room or bedroom, is being used for any residential rental purposes, the Ordinance should not apply to you. If a property owner of an owner-occupied property does not own at least one rental unit and received correspondence from the Rent Stabilization Program regarding the requirement to register in the City’s Rental Registry, they can complete the Property Owner Affidavit of Non-Rental linked below and return it to the City. No action needs to be taken in the City's Rental Registry. Upon completion of the Property Owner Affidavit of Non-Rental, the property owner will be withdrawn from further correspondence regarding the Rental Registry.
Contact Us
If you have any questions about the Rental Registry, a dedicated e-mail address and Rent Stabilization Helpline are available with staff standing by to assist you. Please e-mail us at rso@santa-ana.org or call (714) 667-2209 to speak with one of our representatives.