You may call (714) 647-5454 to speak with a Customer Service Representative and request that the MUS account be closed. The requests may also be sent by email to mus.info@santa-ana.org. All emailed requests must include the service address, reason for closing the account, name of the person making the request, final mailing address, and contact … Continued
The City maintains a regular street and sidewalk repair and maintenance schedule. Help us by reporting online by filling out this form on our website or use the mySantaAna app to submit a report. You can also call us at (714) 647-3380 between 7 am and 4 pm Monday-Thursday and every other Friday 7 am to 3 pm Holiday and … Continued
If a deposit was paid to establish a MUS account then the deposit may remain on the account until the account is closed. The deposit will then be applied automatically to the final bill. If any funds are left after applying the deposit then a refund check will automatically be generated for the remaining amount … Continued
If you disagree with the amount of your billing, you must submit an appeal by the due date printed on your bill. The City will investigate your claim and will notify you of the outcome. This will avoid possible interruption of service so long you keep current on any new billing during the investigation. You … Continued
If your service is disconnected for nonpayment and you did not avail yourself to any of the rights outlined in the City’s Residential Water Service Discontinuation Policy, then you must contact the Municipal Utility Services staff immediately by telephone at (714) 647-5454. The reconnection of service may require payment in full of the amount owed … Continued
No. The City takes the position that such information is exempt from the disclosure requirements of the Public Records Act. Therefore, the City will not release such information without a valid court order directing it to do so. Such information could be used to harass citizens who complain about code violations in their neighborhoods.
No. The legal research materials in the Office of the City Attorney are for the use of the City Attorney and his staff only. However, legal research materials are available and open to the public at: Orange County Law Library – Civic Center Plaza 515 North Flower Street, Santa Ana, CA 92701
If you feel the City was negligent and you wish to pursue the matter, you must file a notice of claim against the City of Santa Ana. Please contact the City Clerk at (714) 647-6520 to obtain the appropriate written information.
This is a private civil matter. To obtain specific legal advice on your situation, you need to consult a private attorney.
The City’s municipal code is online via its publisher at www.municode.com. Hard copies of codes or a particular ordinance may be obtained from the City Clerk’s Office at (714) 647-6520.
