What should I do if I do not receive payment?
If you do not receive payment, or receive a payment that is in the incorrect amount, please contact your caseworker. Click here if you need help finding your caseworker.
Archives: FAQs
How do I submit a rent increase?
A rent increase must be served 60 days in advance and submitted to the tenant and housing authority simultaneously. Please submit rent increase requests directly to SAHArentincrease@santa-ana.org, and not your caseworker. An email confirmation will be sent once the rent increase has been received.
How do I set up electricity service?
Southern California Edison provides electricity service to residents and businesses in Santa Ana. Learn about how to set up your account, pay your bill, outages, and more on the Southern California Edison website.
What should I do if I want to move?
If you are a tenant on our housing choice voucher program Serve a 30-Day notice to vacate to your property manager Submit a copy of the 30-Day notice to your housing specialist Once processed, your housing specialist will provide you with a request for tenancy approval (RTA) packet and an updated voucher Find a new … Continued
How do I set up gas service?
SoCalGas provides gas services to residents and businesses in Santa Ana. Learn about how to set up an account, pay your bill, report a gas leak, and more on the SoCalGas website.
How do I report an income change?
To report an income change, please submit a Change Report Form. Change Report Forms can be found in the reception area of the Housing Authority office or printed here. Please submit all change report forms by mail or deliver in the drop off box at the reception area of Housing Authority.
How do I report a complaint about my landlord/property manager?
The Fair Housing Council of Orange County is committed to receiving and mediating complaints between tenants and landlords. If you have any questions on your rights as a tenant, please contact the Fair Housing Council of Orange County.
How do I set up waste and recycling service?
Republic Services provides trash and recycling service to residents and businesses in Santa Ana. Learn about trash service, recycling, yard waste, and more on the Republic Services website.
How do I set up internet service?
Several internet service providers serve the Santa Ana community. Learn about your options.
Public meetings
Planning Commission information will be posted on the City Clerk’s Boards and commissions page. Historic Resources Commission meetings will be posted on the City Clerk’s Boards and commissions page. Zoning Administrator Hearing meetings are held in person. Meeting information is posted and updated on the Zoning Administrator page. Neighborhood Initiative Program (NIP) Neighborhood Association meetings … Continued