Memorial Day closure: City Hall closed, no street sweeping on Monday, May 26, 2025. Learn more about affected services.    

Archives: FAQs

A member of my family is disabled. What does they do during a fire?

Assure that you have a well-defined escape plan. Make sure that people who are confined to a wheelchair have immediate access to their wheelchair when an emergency occurs. Call your local police department to make sure the person’s special needs are in the 9-1-1 dispatch system.

How do I get a copy of a police report?

To get a copy of a police report you need the following: (1) be the person who filed the police report or be directly involved; (2) present a valid picture ID; and (3) pay the applicable fee. For more information, contact the Records Division at (714) 245-8600.

How do I file a complaint?

You are encouraged to contact the Internal Affairs Division at (714) 245-8011 or submit a complaint form.

What days are the pet vaccine clinics offered?

In coordination with Vet Care Pet Clinic and Vaccination Services, low-cost pet vaccine clinics are offered every Saturday from 9 to 11 a.m. and from 1 to 2:30 p.m. on Sundays. For more information, visit the Animal Services webpage.

How do I find my trash and recycling pickup day?

For residential customers in single-family homes, Republic Services provides weekly service. You can find your service day using this map/schedule.  On your trash pick-up day, place carts at the curb with the handles facing your home, no earlier than 4 p.m. the day prior to collection. Ensure the carts are at least two feet from … Continued

When is my municipal utilities bill due?

Your municipal utilities bill is payable the day you receive it. It becomes delinquent the day after the PAYMENT DUE DATE shown on your bill. If payment is not received prior to the bill becoming delinquent, a late payment charge of 10% is applicable to the total unpaid balance.

What are my payment options?

Payment for Municipal Utility Services   can be mailed to: City of Santa Ana Finance Department – Treasury Division M-13 20 Civic Center Plaza PO Box 1964 Santa Ana CA, 92702-1964 Other Payment Options: One-time online payment: https://www.invoicecloud.com/santaanaca Automated telephone system: (714) 647-5454 Logging into a registered online account: https://mywater.santa-ana.org/app/ In-person at Santa Ana City Hall, … Continued

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