FAQ Topic: Municipal Utility Services

What do I do if my water is turned off for Non-Payment?

If your service is disconnected for non-payment then you must contact the Municipal Utility Services staff immediately by telephone at (714) 647-5454.  The re-connection of service may require payment in full of the amount owed and a re-connection charge may also be applied.

When is my bill due?

Your bill is payable the day you receive it. It becomes delinquent the day after the PAYMENT DUE DATE shown on your bill. If payment is not received prior to the bill becoming delinquent, a late payment charge of 10% is applicable to the total unpaid balance.

How do I get a refund on my deposit?

If a deposit was paid to establish a MUS account then the deposit may remain on the account until the account is closed.  The deposit will then be applied automatically to the final bill.  If any funds are left after applying the deposit then a refund check will automatically be generated for the remaining amount … Continued

How do I close my Municipal Utility Services account?

Property owners and tenants may call 714-647-5454 to speak with a Customer Service Representative and request that the MUS account be closed.  The requests may also be sent by email to mus.info@santa-ana.org.  The service address, reason for closing the account, name of the person making the request, final mailing address and contact telephone number must … Continued

What are my payment options?

Payment for Municipal Utility Services can be mailed to: City of Santa Ana Finance Department – Treasury Division M-13 20 Civic Center Plaza PO Box 1964 Santa Ana CA, 92702-1964 Other Payment Options: One-time online payment: https://www.invoicecloud.com/santaanaca Automated telephone system: (714) 647-5454 Logging into a registered online account: https://mywater.santa-ana.org/app/ In-person at Santa Ana City Hall, … Continued

How do I open a Municipal Utility Services account?

If You Are a Property Owner You may apply for establishment of services in person, by email, or online.  The following are required to establish a new account: Proof Of Ownership (Recorded Grant Deed, Final Escrow Closing Statement, Final Settlement Statement,  or Recorded Trust Deed) Identification (California Driver’s License, California Identification Card, Matricula Consular, US … Continued

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