Are visitors of occupant subscribers covered?
No. Only permanent occupants of a subscriber’s household are covered.
Archives: FAQs
Will the subscription cover routine ambulance transportation such as trips from the hospital to home or rest home to a hospital?
No. E.M.S. is for emergency use only.
Will I be responsible for any of the charges if I become a subscriber?
No. If you are a subscriber you will not be responsible for any fees aside from the annual subscription cost. However, your insurance, Medicare or Medi-Cal will be billed. If you are not a subscriber, the usual fees for services rendered will be billed to the person receiving the services.
Will I be transported to the hospital of my choice?
No. Paramedics will transport you to the nearest available hospital.
What if I subscribe but do not have medical insurance?
If you are a subscriber and do not have medical insurance, Medicare, or Medi-Cal you will not be charged, aside from the annual subscription cost.
Will I be billed even if I am a subscriber?
In the event that you receive a bill, and your subscription is current, please contact the billing office immediately at (800) 906-6552.
Do I need an I.D. card to show emergency medical services personnel that I am a subscriber?
No. The City will verify your subscription.
Does subscription cover me outside the City of Santa Ana?
No. Subscription only covers emergency medical services within the City of Santa Ana.
If I move out of the city after paying the annual subscriber fee, will I be entitled to a refund?
No. Voluntary paramedic fees are not refundable.
If I do not enroll in the subscription program, will my insurance company cover the per-call charge?
Insurance coverage varies. Please check with your employer or insurance company.