Archives: FAQs

If a Landlord recently spent money to improve the conditions a Rental Unit, and the Landlord believes the maximum allowable Rent Increase is not enough to recover the expense, are there any options under the Ordinance for the Landlord?

A Landlord may submit a Capital Improvement Petition to the City to request a separate pass-through cost that may be charged to Tenant(s) in addition to the Rent for a Rental Unit. Detailed documentation of expense and adherence to specific provisions of the Ordinance. See SAMC § 8-3143 and the Ordinance Regulations, Policies and Procedures … Continued

How can a property manager for a Landlord obtain access to the Rental Registry?

Creation of a Rental Registry account is available to each Landlord/Owner or their representative of a Rental Unit/Residential Real Property within in the City. A numeric PIN (Personal Identification Number) generated by the City is required to access a specific Rental Unit. A property manager for a Rental Unit/Residential Real Property may provide the Division … Continued

If a Landlord previously received a mailed invoice to pay the Rental Registry Fee, will the Landlord receive another mailed invoice?

No. Invoices are generated electronically in the Rental Registry after the Registration Form is submitted. The Division mass mailed invoices during the first program year to facilitate Initial Registration for Rental Units in the Rental Registry, and the Division will no longer continue the practice. Invoices will only be generated electronically within the Rental Registry.

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