Archives: FAQs

Please contact our office at (714) 647-5454 to speak with a Customer Service Representative for more information. Be advised that the City may require full payment of all outstanding charges, including penalties, to resume service.

Please contact our office at (714) 647-5454 to speak with a Customer Service Representative for more information.

MUS does not shut off water service on days when City Hall is closed, including weekends, holidays, and alternating Fridays. If water service is interrupted on a day that City Hall is closed, please contact the Public Works Agency at (714) 647-3380.

Limited rebates are available for residents who practice water-saving habits. More information may be found here: https://www.santa-ana.org/rebates/. Outside organizations (not affiliated with the City of Santa Ana) also offer limited financial assistance for utility bills and customers may contact them at the information listed below. The City does not substantiate or make claim to the … Continued

The City is not offering any additional financial assistance at this time.

The City defaults to a 12 months payment plan. Please contact our office for more information regarding payment plans and to review your options.

Penalty waivers may be requested and are reviewed on a case-by-case basis. Requests for waivers of any kind are not guaranteed to be approved.

No discounts are provided for outstanding balances or applied to utility rates.