If you disagree with the amount of your billing, you must submit an appeal by the due date printed on your bill. The City will investigate your claim and will notify you of the outcome. This will avoid possible interruption of service so long you keep current on any new billing during the investigation. You may submit the request by email to mus.info@santa-ana.org or by mail to
City of Santa Ana
Municipal Utility Services, M-14
20 Civic Center Plaza
PO Box 1964
Santa Ana, CA 92702-1964
You may contact the MUS office by telephone at (714) 647-5454 for further information. All disputes must be submitted in writing to be considered.