Done/doing update

Posted on November 9, 2022

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Welcome to our first done/doing update for the City of Santa Ana website. This is a recap of what we’ve done from April 20, 2022 to November 9, 2022, and what we’re working on next.


  • Live launch of the new City website:
    • 1,087 pages or subpages
    • 3,028 documents
    • 304 news posts
    • 2,616 event posts
    • 48 forms
  • Received 152 actionable website feedback form submissions. Some of the fixes included:
    • Broken website links
    • Missing page for business permits
    • Set up of utility bill account
    • Buttons on maps not working
  • Transitioned the 30-member New City Website Team to the 17-member Site Squad (continuous improvement website team)


  • Adding a public meetings topic to the City Council category on the homepage to improve the mobile navigation to City Council meeting agendas
  • Improving the barking dog complaint form so instructions and online form are on the same page
  • Fixing redirect links


We welcome your feedback.

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