City Hall and the Ross Annex are located in the Civic Center area, Building #20 centrally located in the city of Santa Ana between Civic Center Drive and Santa Ana Boulevard & Ross Street and Flower Street. Our address is City Hall, 20 Civic Center Plaza, Santa Ana, CA (view map)
Phone
(714) 647-5400
Hours
Monday thru Thursday & every other Friday, 8 am to 5 pm. Unless otherwise noted below.
Parking
Metered parking is located on Ross Street, between Santa Ana Boulevard and Civic Center Drive. Parking lots entrances are located on Santa Ana Blvd and Parton, Flower Street and 6th, and off Civic Center between the Courthouse and the Santa Ana Public Library.
Bus
Route 55 - Santa Ana to Newport Beach
Route 150 - Santa Ana to Costa Mesa
Route 462 - The Depot to Santa Ana Civic Center
Contact information and hours of operation for departments and services:
| Department/Service | Location | Phone | Hours of Operation |
|
Treasury - Cashier |
City Hall Lobby, 1st Floor | (714) 647-5440 | Mon – Thu & every other Friday, 8:30 am - 5pm |
|
Treasury - Business Tax & Licensing |
City Hall Lobby, 1st Floor | (714) 647-5447 | |
| Treasury - Dog License | City Hall Lobby/Ross Annex, 1st Floor | (714) 647-5257 | |
| Treasury - Hotel Visitor's Tax | City Hall Lobby/Ross Annex, 1st Floor | (714) 647-5448 | |
| Treasury - Municipal Utility Services (Water Dept.) | City Hall Lobby/Ross Annex, 1st Floor | (714) 647-5454 | |
| Treasury - Utility User's Tax | City Hall Lobby/Ross Annex, 1st Floor | (714) 647-5448 | |
| Planning Counter (General Information) |
Ross Annex, 1st Floor |
(714) 647-5804 |
Mon, Tue, Thu, 8 am - 4 pm |
| Public Works Counter (Development) | Ross Annex, 1st Floor | (714) 647-5039 |
M, T, Th and every other Friday from 8 am - 4 pm, |
| Public Works Counter (Permit Parking) | Ross Annex, 1st Floor | (714) 647-5690 |
Mon -Thu and every other Friday from 9 am - 4 pm |
| Building Counter | Ross Annex, 1st Floor | (714) 647-5800 |
Mon, Tue, Thu, and every other Friday, 8 am - 4 pm |
| Building Plan Check | Ross Annex, 1st Floor | (714) 647-5800 |
Mon, Tue, Thu, and every other Friday, 8 am - 4 pm |
| Building Inspection Request | Ross Annex, 1st Floor | (714) 667-2738 |
Mon, Tue, Thu, and every other Friday, 8 am - 4 pm |
| Occupancy Inspection Request | Ross Annex, 1st Floor | (714) 647-5815 |
Mon, Tue, Thu, and every other Friday, 8 am - 4 pm |
| Code Enforcement (Complaint Submittal) | Ross Annex, 1st Floor | (714) 667-2780 | Mon, Tue, Thu, and every other Friday, 8 am - 4 pm Wednesday, 10:30 am - 4 pm |
| Housing Administration | City Hall, 1st Floor | (714) 667-2200 | |
| Housing Information/Assistance | City Hall, 1st Floor | (714) 667-2200 | |
| Police Plan Check | Ross Annex, 1st Floor | (714) 647-5840 | |
| Fire Plan Check (OCFA) | Ross Annex, 1st Floor | (714) 573-6150 | Mon - Thur, and every other Friday, 1 pm - 4 pm |
| Fire Inspection Request (OCFA) | OC Fire Authority | (714) 573-6150 | |
| Room #1600 (Large Conference Room) | Ross Annex, 1st Floor | ||
| Room #1602 (Classroom) | Ross Annex, 1st Floor | ||
| Planning Department | Ross Annex, 2nd Floor | (714) 667-2700 | |
| Human Resources / Employment Opportunities | City Hall, 5th Floor | (714) 647-5340 | |
| Community Development | City Hall, 6th Floor | (714) 647-5360 | |
| City Attorney | City Hall, 7th Floor | (714) 647-5201 | |
| Clerk of the Council | City Hall, 8th Floor | (714) 647-6520 | |
| City Manager | City Hall, 8th Floor | (714) 647-5200 | |
| Mayor and Council Members | City Hall, 8th Floor | (714) 647-6900 |