FAQ: Frequently Asked Questions
Who is eligible to join the subscription program?
Any occupant of a home or an assisted living residence within the Santa Ana community may join.
What does the $62.28 subscription fee cover?
The subscriber fee covers all emergency medical services provided in the Santa Ana service area.
Whom does the subscription fee cover?
All permanent occupants of a subscriber’s household and individual subscribers within assisted living residences are covered.
Are visitors of occupant subscribers covered?
No. Only permanent occupants of a subscriber’s household are covered.
If I decide not to join the subscriber program, what are the charges for E.M.S. services?
Charges can range from $300 to in excess of $1,000 depending on the services provided.
If I move out of the city after paying the annual subscriber fee, will I be entitled to a refund?
No. Voluntary paramedic fees are not refundable.
Does subscription cover me outside the City of Santa Ana?
No. Subscription only covers emergency medical services within the City of Santa Ana.
Do I need an I.D. card to show emergency medical services personnel that I am a subscriber?
No. The City will verify your subscription.
Will the subscription cover routine ambulance transportation such as trips from the hospital to home or rest home to a hospital?
No. E.M.S. is for emergency use only.
Will paramedics still respond if I do not become a subscriber?
Absolutely. Paramedics will respond to all emergency calls for assistance.
Will I be responsible for any of the charges if I become a subscriber?
No. If you are a subscriber you will not be responsible for any fees aside from the annual subscription cost. However, your insurance, Medicare or Medi-Cal will be billed. If you are not a subscriber, the usual fees for services rendered will be billed to the person receiving the services.
What if I subscribe but do not have medical insurance?
If you are a subscriber and do not have medical insurance, Medicare, or Medi-Cal you will not be charged, aside from the annual subscription cost.
Will I be billed even if I am a subscriber?
In the event that you receive a bill, and your subscription is current, please contact the billing office immediately at 1 (800) 772-6552.
If I do not enroll in the subscription program, will my insurance company cover the per-call charge?
Insurance coverage varies. Please check with your employer or insurance company.
Will I be transported to the hospital of my choice?
No. Paramedics will transport you to the nearest available hospital.
If I don't sign up, will I be denied medical services?
Under no circumstances will the delivery and application of available emergency medical services and ambulance transportation be delayed or refused based upon a person's subscribership in the E.M.S. program or his/her ability or non-ability to pay.
How can I get more information on the Paramedic Subscription Program?
Para un folleto en español sobre el programa de Paramédico haga "click" en el enlace aquí: Programa De Paramédicos.