Paramedic Subscription

FAQ: Frequently Asked Questions


Who is eligible to join the subscription program?

Any occupant of a home or an assisted living residence within the Santa Ana community may join.

What does the $62.28 subscription fee cover?

The subscriber fee covers all emergency medical services provided in the Santa Ana service area.

Whom does the subscription fee cover?

All permanent occupants of a subscriber’s household and individual subscribers within assisted living residences are covered.

Are visitors of occupant subscribers covered?

No. Only permanent occupants of a subscriber’s household are covered.

If I decide not to join the subscriber program, what are the charges for E.M.S. services?

Charges can range from $300 to in excess of $1,000 depending on the services provided.

If I move out of the city after paying the annual subscriber fee, will I be entitled to a refund?

No. Voluntary paramedic fees are not refundable.

Does subscription cover me outside the City of Santa Ana?

No. Subscription only covers emergency medical services within the City of Santa Ana.

Do I need an I.D. card to show emergency medical services personnel that I am a subscriber?

No. The City will verify your subscription.

Will the subscription cover routine ambulance transportation such as trips from the hospital to home or rest home to a hospital?

No. E.M.S. is for emergency use only.

Will paramedics still respond if I do not become a subscriber?

Absolutely. Paramedics will respond to all emergency calls for assistance.

Will I be responsible for any of the charges if I become a subscriber?

No. If you are a subscriber you will not be responsible for any fees aside from the annual subscription cost.  However, your insurance, Medicare or Medi-Cal will be billed. If you are not a subscriber, the usual fees for services rendered will be billed to the person receiving the services.

What if I subscribe but do not have medical insurance?

If you are a subscriber and do not have medical insurance, Medicare, or Medi-Cal you will not be charged, aside from the annual subscription cost.

Will I be billed even if I am a subscriber?

In the event that you receive a bill, and your subscription is current, please contact the billing office immediately at 1 (800) 772-6552.

If I do not enroll in the subscription program, will my insurance company cover the per-call charge?

Insurance coverage varies. Please check with your employer or insurance company.

Will I be transported to the hospital of my choice?

No. Paramedics will transport you to the nearest available hospital.

If I don't sign up, will I be denied medical services?

Under no circumstances will the delivery and application of available emergency medical services and ambulance transportation be delayed or refused based upon a person's subscribership in the E.M.S. program or his/her ability or non-ability to pay.

How can I get more information on the Paramedic Subscription Program?

For additional program information "click" to download the Paramedic Subscription Program Enrollment form
Download the Form ( 68kb ) or call (714) 647-5454.


Para un folleto en español sobre el programa de Paramédico haga "click" en el enlace aquí: Programa De Paramédicos.