If You Are a Property Owner
You may apply for establishment of services in person, by email, or online. The following are required to establish a new account:
- Proof Of Ownership (Recorded Grant Deed, Final Escrow Closing Statement, Final Settlement Statement, or Recorded Trust Deed)
- Identification (California Driver’s License, California Identification Card, Matricula Consular, US Passport, US Military ID)**
- Social Security Number, Federal Tax ID number or Individual Tax Identification Number**
- Telephone Number
- Mailing Address
**A deposit may be required if no State issued identification or U.S. Federal identification is provided.
If You Are a Tenant
You may apply for establishment of services in person, by email, or online. The current property owner must have established a MUS account before a tenant can sign up for service. The following are required to establish a new tenant account:
- Proof of tenancy (Signed Rental Agreement, Signed Lease Agreement, or Signed Commercial Lease)
- Valid Identification (California Driver’s License, California Identification Card, Matricula Consular, US Passport)**
- Social Security Number, Federal Tax ID number or Individual Tax Identification Number**
- Telephone Number
- Mailing Address
- Deposit – All new tenant accounts require a deposit to be paid. The deposit amount is based on the size of the water meter servicing the property
**A deposit may be required if no State issued identification or U.S. Federal identification is provided.
Document Submission
You may submit the documents listed above:
- In person: Santa Ana City Hall, 20 Civic Center Plaza, Santa Ana, CA 92701
- By email: mus.info@santa-ana.org
- Online: https://mywater.santa-ana.org/app/