Contact Water Services

Water Resources Division

City Corporate Yard
220 S. Daisy Avenue
Santa Ana, CA 92701
(714) 647-3500

Hours of Operation

Monday to Thursday and every other Friday, 9:00 a.m. – 4:00 p.m. Offices are closed on observed national holidays.

Customer Service & Billing

Santa Ana City Hall
20 Civic Center Plaza
(Cashier is located on the first floor of City Hall)
(714) 647-5454

  • Start/stop service
  • Billing inquiries

Bill Payment

To pay for your water/sewer bill, use any of these options:

By Mail

City of Santa Ana
Finance Department –Treasury Division M13
20 Civic Center Plaza
PO Box 1964
Santa Ana CA 92702-1964

In Person

Santa Ana City Hall
20 Civic Center Plaza
(Cashier is located on the first floor of City Hall)

-or-
Use the Drop box located outside the entrance to City Hall

Online

Online Payment Portal

Request Refund On Security Deposit

Send request to: 

City of Santa Ana Municipal Utility Services, M14
20 Civic Center Plaza
PO Box 1964
Santa Ana CA 92702-1964

Water Emergency Hotline:                 (714) 647-3380

Report Water Waste:                            (714) 647-3500

Water Quality & Conservation:         (714) 647-3341   

Water Quality Report

Other Important Contacts

Water Maintenance & Construction:      (714) 647-3346
Water Administration:                                  (714) 647-3320
Water Engineering:                                        (714) 647-3320
Water & Sewer Permits:                                (714) 647-5026
Water Service & Main Location:                 (714) 647-3320
Water Production:                                          (714) 647-3382
Sewer/Storm Drain Maintenance:           (714) 647-3380