The Patrol Division is dedicated to providing prompt and exceptional service during times of emergency or crisis to residents and business operators within the city. Patrol conducts the initial investigation of most crimes, addressing quality of life issues and conducting community outreach through numerous Community Oriented Policing initiatives.
Community Oriented Policing through the District Policing Model
The West Policing Division is comprised of the Westend and Southcoast policing districts, and the East Policing Division is comprised of the Northeast and Southeast policing districts. Both divisions are overseen by a District Commander. The primary purpose of the District Policing model is to address community concerns through a Community Oriented Policing approach where ongoing crime trends, community outreach and quality of life issues are addressed in an efficient and effective manner using resources from throughout the organization as well as collaboration with other government agencies, nonprofits and businesses. District Commanders and their staff attend meetings throughout the community and partner with Neighborhood Watch captains to remain engaged with the public to the greatest degree possible.
The Field Operations Bureau maintains two regional substations in an effort to enhance our Community Oriented Policing and outreach to the community. The Westend Office has forged a long-standing relationship with the community as well as the non-profit Westend COP board . Several events are held throughout the year such as National Night Out and other programs.
There is also a substation at the Regional Transportation Center. In addition, the Santa Ana Law Enforcement and Fire Training Center located in Centennial Park provides training opportunities for the Police Department and our regional public safety partners. The Jose Vargas Community Affairs Office located in City Hall is open five days a week and is staffed with a Spanish-speaking volunteer who is available to answer any questions community members may have.