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City Hall Closure

On Tuesday, March 17, 2020, the Santa Ana City Council unanimously proclaimed a local emergency to fight the spread of COVID-19 (coronavirus) and protect public health. Effective immediately, all City of Santa Ana municipal government buildings will be temporarily closed to the public, including City Hall. This closure period may change based on future guidance provided by Federal, State and County agencies.

Click here for more information.

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If you are moving or selling your property and wish to cancel your service, you can:

  • Just call Santa Ana Municipal Utility Services at (714) 647-5454 during business hours. Our Customer Service Representatives can take your information over the phone to disconnect your water service. A pro-rated bill will be prepared and sent to you.
  • Visit Santa Ana City Hall, 20 Civic Center Plaza, First Floor City Hall Annex, Room 1100. Hours: 8:00 am to 5:00 pm, Monday through Friday. (Paid parking is available in the Civic Center Plaza, off Santa Ana Blvd. between Ross Street and Flower Street.)

If you are a property owner and your service is in your name, you are required to pay for all standby availability service charges unless the property is occupied by a tenant who is responsible for the charges, or the property is sold to a new owner(s).

If you are a tenant and are moving from an address where the services are in your name, you will be required to provide a forwarding address where your final bill will be mailed. If a deposit was made at the time your service was established, the deposit will be applied to the final bill and a new bill will be generated reflecting any balance owing or credit, if applicable. Credits remaining on an account will be automatically refunded within 30 days of billing.

Important Information

  • Customers are responsible for contacting Utility Services to stop their water/sewer service
  • Just call (714) 647-5454 and provide a forwarding address
  • Calls must be made at least two business days before the desired move out date
  • Please do not call until escrow has closed
  • Same day disconnection is not available
  • We cannot back date a move out date
  • Customers are responsible for charges accrued up to and including their move out date provided
  • If account holder is deceased a death certificate should be submitted as soon as possible to update or close the account
  • Customers are responsible for updating their account information

Refund on Security Deposits

Security deposits can be refunded by means of a credit to the customer’s bill, if the customer makes twelve (12) consecutive payments with no record of delinquency or when the customer closes the account. To receive a refund of your security deposit, a written request for a Refund of Deposit may be sent to:

City of Santa Ana Municipal Utility Services, M14
20 Civic Center Plaza
PO Box 1964
Santa Ana CA 92702-1964