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Emergency Rental Assistance

Recertification of previously assisted families

Santa Ana residents who were previously assisted with Emergency Rental Assistance through the CARES for Tenants program may now be recertified to pay off any remaining rental arrears they may have and receive a one-time prospective rental assistance payment for up to 3 months to maintain their housing stability.  Applicants who are eligible to be recertified under the updated Program Guidelines must continue to meet all the ERA eligibility criteria in order to receive additional assistance. Specifically, applicants who continue to struggle to pay their rent due to the COVID-19 pandemic can receive assistance in the form of a one-time payment to their landlord for 100% of their rental arrears / past due rent owed on or after April 1, 2020, up to a maximum of 15 months, and a one-time payment of up to 3 additional months of prospective rent. Applicants will be contacted by one of the six service providers contracted by the City to administer the CARES for Tenants Program.  Assistance will be provided in the order of applicants who received the least amount of assistance when their original application was processed.  Applicants will be required to complete several forms in order to confirm that they are still eligible for assistance based on their COVID-19 impact, income eligibility, at risk of homelessness, and confirmation from their landlord.  Prospective rent is limited to 3 months total.

If an applicant is seeking assistance for arrears owed at a previous address in Santa Ana from which they have self-evicted / voluntarily vacated, they may be eligible to receive assistance for their previous address and new address, up to a total of 18 months of assistance. This total of 18 months includes any months to which previous assistance was applied.  If an applicant is seeking assistance for arrears owed at a previous address in Santa Ana from which they have self-evicted AND for arrears owed at their new address in Santa Ana, they must complete a separate application for each address.  To open an application for their new address, the applicant must contact the City at ERA@santa-ana.org.  Total assistance is limited to a maximum of 18 months per applicant NOT per address. This total of 18 months includes any months to which previous assistance was applied.

If a household has been assisted previously with ERA funds at a rental unit, has since become displaced and is now occupying a hotel or motel room, they may recertify for additional assistance.  Assistance is limited to the cost of the hotel or motel stay and does not include expenses incidental to the charge for the room.

You can check on the status of your application by going into Neighborly using your original log-in information.  Thank you for your patience as we recertify previously assisted families.

As required by AB 832, the City of Santa Ana provides tenants, landlords, legal representatives and the Orange County Court the ability to check the status of a rental assistance application and receive a copy of an application’s final decision by contacting the City. Details are available here: www.santa-ana.org/rental-assistance or you can call 714-667-2214 or email ERA@santa-ana.org.

Program documents

Program Guidelines

English  Spanish  Vietnamese

Frequently Asked Questions

English  Spanish  Vietnamese

Recertification of Eligibility

English  Spanish  Vietnamese

Rental Ledger

English  Spanish  Vietnamese

Duplication of Benefits Analysis

English  Spanish  Vietnamese

Re-Verification of Income

English  Spanish  Vietnamese

Landlord and Property Manager Certification of Rental Assistance

English  Spanish  Vietnamese

Hotel and Motel Invoice Template

English and Spanish  Vietnamese

Hotel and Motel Duplication of Benefits Analysis

English  Spanish  Vietnamese

Hotel and Motel Certification of Rental Assistance

English  Spanish  Vietnamese

Hotel and Motel Certification of Housing Displacement

English  Spanish  Vietnamese

Co-Tenant Forms

English  Spanish  Vietnamese

Co-Signer Forms

English  Spanish  Vietnamese

For any questions or concerns regarding your application or eligibility, please contact any of the listed organizations:

Latino Health Access
(Languages Spoken: English, Spanish)
Ana Charco or Laura Pantoja
(657) 229-5450
LHArent@latinohealthaccess.org

Families Forward
(Languages Spoken: English and Spanish)
Rosana Gomez-Salcedo
(949) 552-2727
santaana@families-forward.org

The Salvation Army of Orange County
(Languages Spoken: English, Spanish)
Stephen Langlois
English - (714) 783-2338
Spanish – (657) 210-1299
sna.cares@usw.salvationarmy.org

Families Together of Orange County
(Languages Spoken: English, Spanish, Farsi and Mandarin)
Nancy Cerda
(714) 665-9890 Ext. 413
era@familiestogetheroc.org

South County Outreach
(Languages Spoken: English, Spanish, Vietnamese)
(949) 380-8144
ERA@sco-oc.org

Community Action Partnership of Orange County
(Languages Spoken: English and Spanish)
Maria Rosas
(714) 404-7041
mrosas@capoc.org

For any Landlord-related Questions, please contact: Orange County United Way ERASA@UnitedWayOC.org

If you have any additional questions or you are unable to reach one of the sixnonprofit organizations listed above, please contact:

Maricela Marquez
City of Santa Ana
(714) 647-6962
mmarquez@santa-ana.org

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