Isolation Assistance Program

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The Isolation Assistance Program keep families safe and healthy and helps reduce the spread of COVID-19 when one or more family members in their household has tested positive for COVID-19. The program provides hotel rooms to family members who live in the same household as the COVID-19 positive family member. To decrease the likelihood of spreading COVID-19 to other family members, the healthy family members can receive temporary housing at a hotel while their COVID-19 family member self-isolates at home.

Program Eligibility

To be eligible for this program, the household must:

  • Have a family member who resides in the same household who has tested positive for COVID-19
    • This needs to be documented by a State or County public health official or medical professional
  • Be unable to self-isolate or quarantine at home due to overcrowding
  • Live in Santa Ana

How to Reserve a Room

  • Fill out the online form.
  • The City will connect you with a participating hotel for isolation.
  • Provide a credit card or another form of deposit at check-in at the hotel. 

Program Details

  • The Program does not include extra services from the hotel, such as food, room service, valet, parking, or laundry. You will be responsible for incidentals. 
  • City will issue voucher upon documentation that a family member has tested positive for COVID-19. This voucher is good for 14 days.

 

Program Guidelines

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