COVID-19 Frequently Asked Questions (FAQ's)

Understanding the Reopening Roadmap

After many businesses and activities were allowed to reopen, on July 13, 2020, Gov. Gavin Newsom ordered many indoor operations to cease statewide and added new restrictions in counties including Orange County. Malls, religious services, gyms and more must cease indoor operations. Here are the rules for Santa Ana:

Which businesses are allowed to operate?

The following may operate but must follow the State safety guidelines to prevent the spread of COVID-19:

  • Manufacturing Offices (when telework is not possible)
  • Supply chains in manufacturing and logistics sectors also can reopen.
  • Gas stations
  • Pharmacies
  • Grocery stores
  • Farmers markets
  • Food banks
  • Convenience stores
  • Take-out and delivery restaurants
  • Banks
  • Laundromats/laundry services
  • Daycare centers for workers in essential jobs
  • Campgrounds, RV parks and outdoor recreation (including swimming pools)
  • Hotels for tourism and travel

The following operations are allowed outdoors only:

  • Restaurant dining (outdoor seating, curbside pickup and delivery only)
  • Shopping malls, shopping centers and swap meets
  • Retail shopping
  • Hair salons and barbers
  • Places of worship
  • Cardrooms, satellite wagering facilities and racetracks
  • Family entertainment centers (including bowling alleys, miniature golf, batting cages, arcades and movie theaters)
  • Gyms and fitness centers
  • Museums, galleries, zoos and aquariums
  • Personal services such as nail salons, tattoo parlors, body waxing

Please go to the State's website for full details and reopening guidance by industry.

Which businesses are still closed?

The following sectors, businesses, establishments and activities are not permitted to operate in the State of California at this time:

  • Bars and wineries
  • Live audience sports
  • Festivals
  • Indoor playgrounds such as bounce centers, ball pits and laser tag
  • Live theater
  • Saunas and steam rooms
  • Nightclubs
  • Concert venues
  • Festivals
  • Theme parks
  • Higher education
When can I leave my home?

The Stage 2 reopening on May 23, 2020, expanded the businesses and services allowed to reopen, so the public can now leave home under most circumstances now. However, new restrictions are now in place and COVID-19 cases are increasing. The City of Santa Ana encourages everyone to stay home when possible, maintain social distance and avoid crowds. Those who have been diagnosed with COVID-19 or are displaying flu-like symptoms must stay home and avoid contact with others.

Can I go outside?
  • You can go outside for work, shopping, exercise and other activities, but should avoid groups and must wear a face covering when around others.
Using City of Santa Ana parks
  • Many park amenities have reopened to the public, including tennis courts, parking lots, skate parks, sports courts and restrooms.
  • Playgrounds, picnic tables, fitness zones and community centers are still closed.
  • When using the parks, the public is still required to maintain social distancing of at least 6 feet from others and otherwise must wear a mask.
Which City Buildings and Services are Available?
Santa Ana City Hall reopened to the public on June 1, 2020, in a limited capacity with additional safety measures and guidelines. Learn more here. Santa Ana Police Department also reopened its lobby. Libraries and community centers are closed to the public.
Street sweeping tickets resumed June 1, 2020

The City began issuing street sweeping parking tickets again on June 1, 2020. To assist the public in following the stay-at-home order, street sweeping tickets were suspended form March 15 through May 31. All other parking and traffic citations, rules and fees still apply.

Medical care
  • Hospitals and urgent care centers are open.
  • Routine, non-emergency or elective medical services should be canceled or rescheduled.
  • If possible, health care visits should be done remotely.
Are courthouses open?
  • Orange County Superior Court closed to the public until May 22. It was scheduled to resume jury trials on May 26 and reopen to the public. Information at:
When do I have to wear a face covering?

The California Department of Public Health on June 18 released updated guidance that requires everyone statewide to wear a face covering in most settings outside of the home.

Click here for details.