CARES for Tenants


Apply Online



Apply for help with housing costs during the COVID-19 pandemic.

Get financial help to pay rent if COVID-19 has hurt your finances and you are unable to pay rent. Grants of up to $5,500 are available. 

Renters who have already been approved for $1,500 or $3,000 in emergency rental assistance, will be considered for additional assistance (up to a maximum of $5,500) after re-certifying their eligibility with The Salvation Army or Catholic Charities.

1. Check to see if you can apply

  • Low-income City of Santa Ana renters who have been impacted by COVID-19
  • The renter must be a resident of the City of Santa Ana with a current lease or sublease agreement with an address in the City.
  • One or more individuals within the household has: 1) qualified for unemployment benefits or 2) experienced a reduction in household income, incurred significant costs, or experienced other financial hardship due, directly or indirectly, to COVID–19 outbreak, to which the applicant shall attest in writing.
  • The family must be able to demonstrate a risk of experiencing homelessness or housing instability.
  • The household must qualify as a low-Income household according to the income limits below:

Family Size

Maximum Family Income (80% AMI)

Family Size

Maximum Family Income  (80% AMI)

















HUD Income Limits effective 4/1/21

2. Apply online

Apply online using this form.

Make sure you have all of these documents complete and ready to upload with your application:

  • Copy of valid photo I.D for each adult family member
  • Landlord/Property Management’s name and contact information (including phone number, email, and/or fax number)
  • Complete copies of your lease or sublease agreement (See Question #5 on Frequently Asked Questions)
  • Copy of the declaration to your landlord providing verification of your inability to pay rent. You can also send this declaration to the City if you do not want to send it to your landlord. A copy of the “Declaration of COVID-19 Related Financial Distress" form can be found here:
  • Verification of Income Eligibility: paystubs, W-2s or other wage statements, tax filings, bank statements demonstrating regular income, or an attestation from an employer.   

If you do not have a computer with internet access or need assistance submitting an application please contact the Santa Ana Work Center at (714) 565-2600 or by email at to schedule an appointment. Assistance is available by appointment only.

3. After you apply

You will receive a confirmation e-mail from Neighborly software. You can check the status of your application by logging back into the application portal.


The Coronavirus crisis has hit many Santa Ana families and individuals hard. The State’s eviction moratorium has helped renters stay in their homes. Information about the eviction moratorium can be found on the Housing is Key website at