The Support Services Division manages jail programs, activities, and services.

The Division includes four sections:

• Records

• Classification

• Grievance and Hearings

• Programs

The Records Section is the custodian of records associated with booking, identification, and maintenance of the inmate population.  The Classification Section is responsible for placement of inmates among the various housing areas, based on behavior and special needs.  The Grievance and Hearings Section is responsible for addressing inmate grievances and conducting disciplinary hearings in accordance with Bureau of Corrections (BOC) standards. The Programs Section is responsible for developing and implementing the various educational, counseling, and behavioral programs.

Improvements and enhancements to these programs include the following:

The Jail offers religious services from a wide variety of faiths including Catholic, Jehovah’s Witness, Jewish, Mormon, Muslim, and Protestant.  In addition, regular bible studies and baptisms are offered.

Instructors from the Orange County Department of Education, Santa Ana College, Horizon Wilshire GED Center, and the Santa Ana Jail developed a highly successful inmate educational program.  Since the program’s inception, an average of 100 adult and juvenile inmates graduate from the program annually.

Juveniles housed in the Santa Ana Jail are returned to the Orange County Probation Department for release after serving their sentences.  Historically, these juveniles are considered more likely to commit new offenses.  The Jail initiated a program entitled “Challenge to Change.”  This program is a cooperative effort with the Orange County Board of Education, Protestant and Catholic Services, Orange County Health Services, Santa Ana College, and selected detention officers to address behavioral issues that contributed to the juvenile’s incarceration.  The program focuses on positive behavior, anger management, education, and personal responsibility.