The Communications Division is responsible for coordinating the safe and efficient delivery of essential police services to the community.

Using state-of-the-art technology, the dispatch center provides rapid response to the needs of a diverse community.  Professional and compassionate Communications personnel connect people in need with people who can help nearly 1,200 times a day.

TELEPHONE REPORTING UNIT

To maximize resources in the field, the Telephone Reporting Unit (TRU) serves as an integral part of the department’s community policing philosophy.  By providing an alternative response to sending a police officer to take reports, TRU frees up valuable patrol time by relieving officers of over 5,000 reports per year.  The unit also provides valuable referral and resource information to the community and in 2004, processed nearly 51,000 telephone requests for assistance.  To report non-emergency problems to the Santa Ana Police Department, contact TRU at (714) 245-8665.