The Communications Division is comprised of two sections: Communications and the Telephone Reporting Unit.
The Communications Unit handles both emergency and non-emergency calls for service 24 hours a day, seven days a week, and plays a pivotal role in the Department’s efforts to meet the increasing demands for police services. As the first point of contact, personnel answer approximately 450 emergency (9-1-1) calls daily, ensuring emergency resources are dispatched rapidly and efficiently. State-of-the-art technology makes it possible for staff to provide for the needs of the hearing impaired and the ability to handle calls in over 140 different languages. In the future, Next Generation (NG911) technology will transform how callers will access emergency services, via text, photo and video.
The Telephone Reporting Unit serves as a key component for handling reports from victims reporting crimes over the phone. This allows police officers to respond to priority incidents and engage with the community on problem-solving strategies. In 2014, the Telephone Reporting Unit handled 3,600 police reports over the phone and over 2,000 on line (E-reports).