The Santa Ana Fire Communications Center processes calls for medical and fire emergencies. Professionally trained, empathetic and caring individuals lead the Communications Section. They are the first link between the citizen and field personnel, employing life saving techniques by providing 'pre-arrival' instructions and assistance to callers in need of medical attention. While the number of calls received varies, an average of 2,000 calls for both emergency and non-emergency responses are received per month.
IF YOU HAVE AN EMERGENCY DIAL 911
TO ACCESS VITAL COMMUNITY SERVICES DIAL 211
2-1-1 is a free, accessible, 3-digit telephone number that will enable everyone to access the vital community services that they need. The call center can also be reached by another toll free number: 1-888-600-4357.
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When you call this abbreviated dialing code, 2-1-1, you will reach live information specialists that are specially trained to direct those in need of health and social services and support twenty four hours a day.
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In Orange County the designated provider for this service is 2-1-1 Orange County.
DIAL 2-1-1 today for assistance for the following
- Food
- Shelter
- Child Care
- Workforce development
- Services for persons with disabilities
- Resources for Older Adults and their caregivers
- Alcohol and drug services
- Public information during small and large scale disasters
- And much more…
- Information and Referral (I&R) providers, as well as, direct service providers have been providing access for these essential life needs in Orange County for decades. Not until now has there been a tool to truly streamline the point of access for persons in need that will improve the community-wide referral system to these vital services.
BENEFITS
- Offers relief to 9-1-1 dispatch from non-emergency calls
- Capacity and willingness to coordinate with emergency/disaster service systems
- Only one number to remember
- Expertise of 2-1-1 Call Center staff eliminates many misdirected calls
- Comprehensive 24-hour, multilingual operation provides greater accessibility and faster, better solutions
- Streamlines referral delivery system, reduces duplication of effort
- Meets the growing needs of special populations: older adults, non-English speaking, unemployed, persons with disabilities, homeless
- Formal relationships with specialized referral providers to streamline system
- Can serve as replacement to service directed toll free numbers
- The comprehensive database of service providers is a valuable tool for:
- Providing accurate referrals
- Identifying gaps in service
- Determining "need" trends
- Developing specialized resource guides for targeted populations or locales
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