The Santa Ana Fire Department and public safety professionals across the world share a common goal of protecting the public and resolving dangerous incidents. 9-1-1 call centers, or Public Safety Answering Points (PSAPs) are often faced with emergency situations requiring immediate resources, and require a highly reliable system that alleviates the human elements of coordinating dispatch operations. Some incidents are of such magnitude that numerous jurisdictions must dispatch their best and finest to resolve a situation before it spirals out of control. For these very reasons, Santa Ana uses Tritech's Visicad:
Computer Aided Dispatch
- Multi-agency functionality
- Feature-rich, yet easy to use
- Integrated mapping with Geofile verification
- Dynamic unit recommendations, quickest path unit recommendations with road network management
- Integrated PROQA for Fire, Police and EMS
VisiCAD Command™ is a feature-rich, Computer-Aided Dispatch (CAD) solution for single or multi-agency operation. It bridges the communication gap between dispatch and the field, and ensures the continual availability of data for immediate sharing of incident information, patient data, and criminal records. It provides a real-time link between agencies, with flexibility and user-friendly features that enable each agency to configure the system to meet their needs, yet jointly respond to events while retaining their individual requirements.
VisiCAD Command takes away the guesswork of unit recommendations and location through the following innovative features:
Automatic Vehicle Location with Routing
Emergency response units use Global Positioning System (GPS) equipment to track and automatically report their positions to the dispatchers. CAD mapping workstations use position information to recommend the closet unit to an incident
Street Network Based Unit Recommendations
VisiCAD Command provides one of the most sophisticated unit recommendation engines utilizing routing information along the street network.
VisiCAD was developed in 1992 with integrated GIS functionality and Phase II and ESRI compliancy, unlike other GIS applications in the market place, which are not fully integrated. The integration provides easy-to-update maps and response areas, and full integration with the backend GIS database.
|
