FAQ: FREQUENTLY ASKED QUESTIONS
WHO IS ELIGIBLE TO JOIN THE MEMBERSHIP PROGRAM?
Any resident within Santa Ana may join.
WHAT DOES THE $38
MEMBERSHIP FEE COVER?
The membership fee covers all emergency medical services provided by the Santa Ana Fire Dept., within the area normally serviced by the Fire Department.
WHOM DOES THE MEMBERSHIP FEE COVER?
All permanent residents living in a member's household are covered.
ARE VISITORS OF RESIDENTIAL MEMBERS COVERED?
No. Only permanent residents of a member's household are covered.
IF I DECIDE NOT TO JOIN THE MEMBERSHIP PROGRAM, WHAT ARE THE CHARGES FOR E.M.S. SERVICES?
Anywhere from $85.00 to over $860 depending upon the service level provided.
IF I MOVE OUT OF THE CITY AFTER PAYING THE ANNUAL MEMBERSHIP FEE, WILL I BE ENTITLED TO A REFUND?
No. There will be no refunds.
DOES MEMBERSHIP COVER ME OUTSIDE THE CITY OF SANTA ANA?
No. Membership only covers emergency medical services within the City of Santa Ana.
DO I NEED AN I.D. CARD TO SHOW FIRE DEPARMENT PERSONNEL THAT I AM A MEMBER?
No. The City will verify membership.
WILL THE MEMBERSHIP COVER ROUTINE AMBULANCE SUCH AS TRIPS FROM THE HOSPITAL TO HOME OR REST HOME TO HOSPITAL?
No. E.M.S. is for emergency use only.
WILL THE SANTA ANA FIRE DEPARTMENT STILL RESPOND IF I DO NOT BECOME A MEMBER?
Yes. The City of Santa Ana Fire Department will respond to any call for help.
WILL I BE RESPONSIBLE FOR ANY OF THE CHARGES IF I BECOME A MEMBER?
No. If you become a member of this low cost emergency service, no payment will be required of you; however, your insurance, Medicare or Medi-Cal will be billed. If you are not a member, the usual fees for services rendered by the Santa Ana Fire Department will be billed to the person receiving the services.
WILL I BE BILLED EVEN IF I AM A MEMBER?
In the event that you receive a bill, and your membership is current, please contact the billing office immediately at 1-800-772-6552.
IF I DO NOT ENROLL IN THE MEMEBERSHIP PROGRAM, WILL MY INSURANCE COMPANY COVER THE PER-CALL CHARGE?
Insurance coverage varies. Please check with your employer or insurance company.
WILL I BE TRANSPORTED TO THE HOSPITAL OF MY CHOICE?
No. The Fire Department will transport you to the nearest available hospital.
IF I DON'T SIGN UP WILL I BE DENIED EMERGENCY MEDICAL SERVICES?
Under no circumstances will the delivery and application of available emergency medical services and ambulance transportation be delayed or refused based upon a person's membership in the E.M.S. program or his/her ability or non-ability to pay.
HOW CAN I GET MORE INFORMATION ON THE EMERGENCY MEDICAL SERVICES MEMBERSHIP PROGRAM?
For additional program information, please call 714-647-5430.
HOW DO I ADD THE EMERGENCY MEDICAL SERVICES PROGRAM TO MY UTILITY BILL?
Call the Water Billing Division to add the charges to your utility bill 714-647-5454. |
